SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Oh My God fashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmygodfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
THANKS
The jacket perfectly matches the description and size is the right one. The delivery was very fast
The order is satisfied. Everything came according to the description and size.
nice
Guessed with the size, at 100 80 100 XL sat well. the color is calm, Burgundy.
Delivery to Chelyabinsk 20 days. On the height of 164 m and weight 54 kg og 90 cm, from 84 cm, about 98 cm took the size L, although earlier in 2019, this store bought the same jacket only in black in size m. Passed in it all autumn to snow. And in the spring I decided to choose a lighter jacket and a larger size. The jacket sat well right on me. Very good quality, fur everywhere, very pleasant to the body, very light, warm (from the experience of the last jacket). Very satisfied with the acquisition. Many thanks to the seller for the quality goods and fast shipment. The seller and I recommend it.
wow really good
The jacket is super! Stitched qualitatively. Threads do not stick out, the seams are even. Size XXL at 46-48 (you can put a saiterok). Delivery 12 days.
wow. very comfortable!! I love it!!
Beautiful but I stay big and give it to you I love mother, I have asked for another in my size, it's come very fast and it's super warm
I was afraid to order size S because everything is always reduced but it looks great on me. I love this jacket is thick bas that the photo
Great stuff.
Very beautiful and comfortable jacket. On the Russian 46 size took 2XL. She sat perfectly!
The jacket is just wonderful! The quality is excellent! Size at 48 came up. sent quickly. I recommend!
I love it.
I liked the jacket, odorless, light, warm, not short. Even the sleeves were at the time, the usual is always small. My height is 176, weight is 70 kg. Size XXL perfectly fit. The parcel went about a month.