SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Oh My God fashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmygodfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent quality. Fast shipping. XL at 48 is ideal.
I advise you to take a larger size from your own, tight edging around your legs. All is well, quality is super! All the seams are very neatly stitched, nothing sticks out anywhere. The underwear is comfortable and comfortable. A little rustle when touched. Absorb perfectly! No discomfort, dry, cozy, warm. The fabric is thin, breathable. I will take more
Received in 10 days, thank you very much
Received well packaged and quickly. The quality is at the appointment. This is not for large flows but largely sufficient for the beginning and end. Thank you
Great goods! On the size 48-50 just right. Thank you!
like picture, I'll send another comment when I'll try them. Shipping in Time ☺️
Fast delivery, order 26.11, received 10.12. Packed in a bag and each of the panties in its bag, on which there are recommendations for washing and care. The seams are even, after washing, too, everything is fine. Good quality goods and naturally its function performs. I ordered the store's size table for my daughter for 14 years. The size approached. We are happy, I recommend it!
Excellent!
Very good value for money! Thin panties that hold all day except for the 1er day of rules concerning me (big flow). I order a new batch immediately. I took XXL for a size 40 and it's perfect.
Panties super the sprawdzają. Look identically as pictured. Great made, no it most important meet its role. Recommend
Delivery to new mail is fast, the quality is normal, the size is perfect with the one in the table, in general, everything is OK, thank you!
Fancy panties
Didn't use yet, but looks good.
Xl for a size 36FR-they are good I Re-order
Good underwear for "creepy" days. Excellent protects, nothing leaks. I definitely recommend the product.
Great it's my second order