SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Oh My God fashion (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ohmygodfashion.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pants Super and quality is excellent
79/96 fine
The size L perfectly approached the parameters 86/65/89. Pants do not hang, there is still a place for pantyhose) along the length is also straight good for growth 167 cm. Before Volgograd, the order took 3.5 weeks. Quality is good! The order is satisfied!
On height 175 the length is good, on the girth of the hips 96 bolshevat. But if you fill the sweater, I think it will be good. Thanks store
Thank you store. Pants really liked, straight very much. Size in size. I wear M and bought m. Height 170 cm, took elongated. Also put a gift seller. Shipping fast.
For the second time I order panties. I really like them, just wear socks and heat :) Of course, you will not go to work in them, but for walking or shopping trips is very practical.
Pants are excellent. The top layer is quite dense, not blown. Warm, down does not climb critical. On height 162, hips 92, waist 67 size L as poured. Length is good, not short
Excellent trousers are warm, light, thin. Size XL at 44-46 just right, in plans to lose weight so that the norms. The length is not much long by 162 cm. Down from the seams проскальзывает, like a pillow)). Walking, warm. Recommend
Great.. thank you! At 46 size goes XXL!
Pants are sewn neatly, at 44 came L perfectly, all as in the picture, delivery quickly, in minus 20 on bare feet was warm, although I'm a cold. I think with pantyhose and in 35 will be normal.
Delivery 20 days to Voronezh, the size is small, afraid will hang, about 104, it would be necessary to take XL-XXL, the store recommended XXXL, the height of 177 cm need to take an elongated, but in principle, high boots are normal.
Thank you very much to the store. I liked everything very much, the delivery is 10 days, the quality is good, the seams are even, the size approached.
Excellent down pants
Thank you very much to the store! the goods were tracked, the parcel came on time. the quality is excellent. The seller said the size. I am very pleased with both quality and appearance. I will order more from this seller.
17 days delivery. Sewing is perfect. Sizes correspond to the store's table recommend!!! Thank you!!!
Excellent first time I order. Steel only better